Effective Date: November 8, 2025. This document governs all services provided by DHL Global Express.
IMPORTANT NOTICE: By utilizing any services provided by DHL Global Express (the "Carrier"), you ("The Shipper") agree to be bound by these Terms and Conditions of Carriage. These terms limit our liability.
2.1. Agreement: The Shipper agrees that carriage is subject to the conditions herein, and that these Terms apply to all employees and agents of the Carrier.
2.2. Documentation: The Shipper is responsible for providing complete and accurate documentation, including the Commercial Invoice, Packing List, and customs declarations. Incorrect or incomplete documentation may result in delays, fines, or seizure of Goods, for which the Carrier accepts no liability.
The Carrier reserves the right to refuse, hold, or return any Goods deemed unacceptable for transport. Prohibited Goods include, but are not limited to:
NOTE: If the Shipper tenders Prohibited Goods, the Shipper shall indemnify the Carrier against all claims, fines, and expenses incurred as a result.
4.1. Limitation of Liability: The liability of the Carrier for loss or damage to the Goods is strictly limited by national and international conventions (e.g., Montreal Convention for air carriage). Unless the Shipper purchases additional insurance, the Carrier’s liability shall not exceed the lower of:
4.2. Indirect Damages: The Carrier shall NOT be liable for any indirect, incidental, special, or consequential loss or damage, including, but not limited to, loss of income, profits, interest, or market.
4.3. Time Limits for Claims: Any claims for damage (visible or concealed) or partial loss must be submitted to the Carrier in writing within 7 calendar days of delivery. Claims for total loss or non-delivery must be submitted within 60 days from the date the Goods were accepted by the Carrier.
4.4. Enhanced Insurance: The Shipper may purchase enhanced All-Risk Insurance coverage for the full declared commercial value of the Goods at the time of booking.
5.1. Non-Guaranteed Transit: Delivery and transit times quoted are estimates only and are NOT GUARANTEED unless expressly stated in the Service description (e.g., "International Priority Express").
5.2. Circumstances Beyond Control (Force Majeure): The Carrier is not responsible for delays caused by events beyond its control, including but not limited to: Acts of God, war, acts of public enemies, weather conditions, aircraft or vehicle mechanical delays, acts of civil or military authority, or delays due to customs procedures.
6.1. Calculation: All charges are calculated based on the greater of the actual gross weight or the volumetric weight (dimensional weight), as assessed by the Carrier.
6.2. Duties and Taxes: If a shipment is sent DDU (Delivered Duty Unpaid) and the Consignee refuses to pay the required duties, the Shipper remains primarily liable for all customs fees, storage charges, and any costs associated with the return or disposal of the Goods.
These Terms and Conditions shall be governed by and construed in accordance with the laws of [Your Company's Primary Jurisdiction, e.g., The State of Texas, USA], without regard to its conflict of law provisions. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in [Your Company's Primary City/Region].